St. Charles Adjusts Hours at Utility Building Office during Software Transition

St. Charles residents will experience temporary changes in the operating hours at the Utility Building Office as the city takes the final steps to implement its new utility billing software. These modifications to the schedule aim to ensure a seamless transition for both staff and customers.

Starting Friday, February 9th, the Utility Billing Office will be closed for in-person counter activity. However, the dedicated staff will be available to answer any questions and address inquiries over the phone. This arrangement allows for uninterrupted assistance, despite the temporary closure of the physical office.

On Monday, February 12th, the office will be entirely closed as the employees work diligently to finalize the transition to the new software. This day will be instrumental in ensuring that all necessary adjustments, configurations, and data transfers are accurately completed.

The Utility Building Office will reopen on Tuesday, February 13th, resuming its regular office hours from 8 a.m. to 4:30 p.m. Customers can expect the same high level of service they have come to rely on for their utility billing needs.

For those seeking further information about the new system or exploring current online payment options, visit the City of St. Charles website at stcharlesil.gov/utility-billing. The website provides comprehensive details about the upcoming changes and offers convenient online payment methods to enhance the user experience.

During this transition period, St. Charles aims to minimize any inconvenience caused by its software update. By adjusting the operating hours and ensuring staff availability, the city is committed to providing a smooth and efficient process for all utility billing matters.

Frequently Asked Questions:

1. What changes will St. Charles residents experience at the Utility Building Office?
– St. Charles residents will experience temporary changes in the operating hours at the Utility Building Office as the city implements its new utility billing software.

2. When will the Utility Billing Office be closed for in-person counter activity?
– The Utility Billing Office will be closed for in-person counter activity starting from Friday, February 9th.

3. Will staff still be available to assist customers during the closure of the physical office?
– Yes, the dedicated staff will be available to answer any questions and address inquiries over the phone during the closure of the physical office.

4. When will the office be entirely closed?
– The office will be entirely closed on Monday, February 12th as the employees work to finalize the transition to the new software.

5. When will the Utility Building Office reopen?
– The Utility Building Office will reopen on Tuesday, February 13th, resuming its regular office hours from 8 a.m. to 4:30 p.m.

6. Where can I find more information about the new system and online payment options?
– For further information about the new system and current online payment options, visit the City of St. Charles website at stcharlesil.gov/utility-billing.

Definitions:
– Utility billing software: Software used to manage and process utility bills for customers.
– Transition: The process of changing from one state, form, or phase to another.
– Configurations: The arrangement or set-up of something, often in relation to specific settings or preferences.

Suggested Related Links:
City of St. Charles: Official website for the City of St. Charles.
Utility Billing: Information about utility billing on the City of St. Charles website.