iSupport Software Unveils Latest Version of Incident Management and Service Desk Solutions

iSupport Software, a leading provider of help desk software, has launched iSupport version 18.0, the latest iteration of its flagship product for incident and service desk management. This upgrade prioritizes customer feedback and includes a range of enhancements to the interface, rules, work item layouts, performance, and reporting metrics.

The company’s Founder and CEO, Daren Nelson, emphasized the importance of customer input in continually improving their product. With 32 years of experience in the industry, iSupport Software remains dedicated to evolving alongside the ever-changing landscape.

Renowned for its excellence, iSupport Software has received numerous accolades and recognitions. It was named among the “Best Help Desk Software of 2021” by Digital.com, recognized as a top 10 ITSM solution by CIO Magazine in 2019, and featured as one of the “50 Best Companies to Watch in 2017” by The Silicon Review. Additionally, iSupport Software was identified as a 2017 FrontRunner for help desk software by Software Advice™ and listed among the “20 Most Promising Collaboration Technology Solution Providers in 2016” by CIOReview Magazine.

iSupport’s technology platform offers comprehensive customization options, serving as a versatile business process automation tool. It boasts a wide range of features, including integrated knowledge and asset management, reporting capabilities, real-time customer chat and collaboration, HTML5 mobile clients, and ITIL-based problem and change management functionality. The platform is available as both an on-premise and cloud-based solution, enabling companies to streamline various aspects of their operations beyond help desk support.

As one of the longest-standing privately-owned providers of help desk software and customer support solutions, iSupport Software continues to deliver reliable and innovative solutions to meet the evolving needs of businesses.

FAQ Section:

Q: What is iSupport Software?
A: iSupport Software is a leading provider of help desk software and customer support solutions.

Q: What is the latest version of iSupport Software?
A: The latest version is iSupport version 18.0.

Q: What enhancements does the upgrade include?
A: The upgrade includes enhancements to the interface, rules, work item layouts, performance, and reporting metrics.

Q: Why does customer feedback matter to iSupport Software?
A: iSupport Software values customer feedback and uses it to continually improve their product.

Q: How long has iSupport Software been in the industry?
A: iSupport Software has 32 years of experience in the industry.

Q: What accolades and recognitions has iSupport Software received?
A: iSupport Software has been named among the “Best Help Desk Software of 2021” by Digital.com, recognized as a top 10 ITSM solution by CIO Magazine in 2019, and featured as one of the “50 Best Companies to Watch in 2017” by The Silicon Review. It was also identified as a 2017 FrontRunner for help desk software by Software Advice™ and listed among the “20 Most Promising Collaboration Technology Solution Providers in 2016” by CIOReview Magazine.

Definitions:

– Help desk software: Software used to manage and track customer inquiries and support tickets.
– Incident and service desk management: The process of handling and resolving customer incidents and service requests.
– ITSM: IT Service Management, referring to the tools, processes, and policies used to support and manage IT services within an organization.
– Business process automation: The use of technology to automate and streamline repetitive tasks and processes within a business.

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