IDEXX Laboratories Unveils Vello: Revolutionizing Pet Owner Engagement

IDEXX Laboratories, a leading provider of veterinary diagnostics and software solutions, has recently introduced Vello, a groundbreaking software solution designed to enhance communication between veterinary practices and pet owners. Vello offers a seamless and efficient platform for veterinary clinics, allowing them to connect with clients using a variety of digital tools.

With Vello, veterinary practices that utilize ezyVet, Neo, and Cornerstone software can now manage their client communications within a single system. This cloud-based software aims to streamline workflows, improve client relationships, and enhance overall pet care.

Among the key features offered by Vello are automated appointment reminders and confirmations. This feature helps reduce instances of clients failing to show up for their pet’s appointments. Additionally, Vello provides health service reminders to keep clients informed about upcoming or overdue services, such as wellness visits and vaccinations. The platform also enables pet parents to conveniently request appointments through online scheduling, eliminating the need for separate applications.

One of the unique aspects of Vello is its comprehensive mobile experience for pet owners. This feature grants pet parents access to their pet’s health records, appointment information, prescription history, test results, and more. Furthermore, Vello facilitates seamless communication between pet owners and veterinary teams through two-way texting. This communication channel allows for immediate updates to patient records and communication logs, without any character count limitations or additional fees.

Dr. Kendall Snyder from Animal Care Clinic in North Canton, Ohio, has lauded the benefits of Vello. According to Dr. Snyder, the software has automated client engagement, alleviating administrative workload and significantly reducing the number of no-shows and cancellations. With Vello, the veterinary staff feels more empowered to deliver the best possible care to their patients, while clients appreciate the ease of communication and quick access to their pet’s records.

Starting March 2024, Vello will be available as a subscription service for ezyVet, Neo, and Cornerstone software in the United States. The software will also be introduced in Canada during the second quarter of the year.

Overall, Vello represents a significant leap forward in pet owner engagement, providing veterinary practices with a user-friendly and efficient software solution that revolutionizes the way they connect and communicate with their clients.

FAQ Section

1. What is Vello?
Vello is a software solution introduced by IDEXX Laboratories that enhances communication between veterinary practices and pet owners.

2. What are the key features of Vello?
Some key features of Vello include automated appointment reminders and confirmations, health service reminders, online scheduling for appointments, and comprehensive mobile access for pet owners.

3. How does Vello help veterinary practices?
Vello aims to streamline workflows, improve client relationships, and enhance overall pet care for veterinary practices.

4. How does Vello benefit pet owners?
Vello allows pet owners to easily access their pet’s health records, appointment information, prescription history, test results, and more. It also enables seamless communication with veterinary teams through two-way texting.

5. Has Vello been positively received by veterinary practices?
Yes, Dr. Kendall Snyder from Animal Care Clinic in North Canton, Ohio has praised the benefits of Vello, stating that it has automated client engagement and reduced the number of no-shows and cancellations.

6. When will Vello be available?
Vello will be available as a subscription service for ezyVet, Neo, and Cornerstone software in the United States starting from March 2024. It will also be introduced in Canada during the second quarter of the year.

Definitions

– Veterinary diagnostics: The process of diagnosing diseases and conditions in animals.
– Software solutions: Programs or applications designed to solve specific problems or enhance efficiency in various industries.
– Cloud-based software: Software that operates and stores data on remote servers accessed via the internet.
– Workflow: The sequence of tasks and processes followed in a specific activity or industry.
– User-friendly: Easy to understand and navigate, designed with the user’s needs and abilities in mind.

Suggested Related Links

IDEXX Laboratories: Official website of IDEXX Laboratories, the provider of Vello software.
ezyVet: Website for ezyVet software, which can be integrated with Vello for veterinary clinic management.
Cornerstone Veterinary Software: Website for Cornerstone software, which is compatible with Vello for veterinary practice communication.
Neo: Website for Neo software, which is also compatible with Vello for veterinary practice communication.