Duplicate Water Bills Mailed to Hattiesburg Residents Due to Software Error

Residents of Hattiesburg, Mississippi may find an unexpected surprise in their mailboxes as they receive duplicate water bills. The city recently announced on its Facebook page that a software glitch from a third-party printing company caused the error.

Approximately 7,000 customers along Route 1 were affected by this incident. The duplicates were unintentionally mailed out on February 14th. However, residents who receive a duplicate or reprinted version of their most recent water bill are instructed to disregard it.

The city has expressed its apologies for any inconvenience and confusion caused by this error and guaranteed that necessary steps are being taken to rectify the situation promptly. Furthermore, efforts are being made to ensure that such an incident does not occur again in the future.

Should residents have any inquiries or concerns regarding their water bills or any related matters, the city has provided a contact number: (601) 545-4501. Representatives will be available to assist residents and address any issues they may have.

It is essential for residents to stay informed about the latest news and updates from the city. To receive more local news, individuals can subscribe to the WDAM 7 newsletter by visiting their website and signing up.

Occurrences like these can be frustrating, but it is reassuring to know that the city is actively working to resolve the problem. By promptly addressing the software error and offering support to affected residents, Hattiesburg authorities are demonstrating their commitment to ensuring a seamless experience for the community.

FAQ:

Q: What caused residents of Hattiesburg, Mississippi to receive duplicate water bills?
A: A software glitch from a third-party printing company caused the error.

Q: How many customers were affected by the incident?
A: Approximately 7,000 customers along Route 1 were affected by the duplicate water bill mailing.

Q: When were the duplicate bills mailed out?
A: The duplicates were unintentionally mailed out on February 14th.

Q: What should residents do if they receive a duplicate or reprinted water bill?
A: They are instructed to disregard it.

Q: What actions are being taken to address the situation?
A: The city has expressed apologies and is taking necessary steps to rectify the situation promptly. Efforts are being made to prevent similar incidents in the future.

Q: How can residents contact the city with any inquiries or concerns?
A: Residents can contact the city at (601) 545-4501.

Q: How can residents stay informed about the latest news and updates from the city?
A: Residents can subscribe to the WDAM 7 newsletter by visiting their website and signing up.

Definitions:
– Software glitch: A malfunction or error in a computer program or system.
– Third-party printing company: A company hired to handle printing services by another organization or entity.
– Duplicate: An identical copy or replica of something.

Related links:
City of Hattiesburg
WDAM 7