Air India Express Cabin Crew Overcome Challenges and Return to Duty

The Air India Express cabin crew members who were previously reported as sick have all returned to their duties by Saturday. However, due to a software glitch in the company’s scheduling system, it continues to display that some staff members are absent due to illness, according to a statement by the Air India Express Employees Union.

This unexpected turn of events resulted in the cancellation of flights that were scheduled to depart today. In order to resume flight operations, all passengers who had made bookings will need to be reconfirmed. The union expressed their apologies to the affected guests for the inconvenience caused.

Recently, a conciliatory meeting was held between the Air India Express Employees Union and the Chief Labour Commissioner (Central) in New Delhi to address the ongoing situation. The management agreed to reinstate all terminated employees and resolve any remaining issues promptly. The next meeting is scheduled to take place on May 28, should the crew members’ demands not be met.

The sudden shortage of cabin crew members led to the cancellation of approximately 85 flights, impacting both domestic and international routes. It was reported that some senior crew members even switched off their mobile phones just before flight operations, citing health issues.

Following similar issues faced by Vistara in April, where hundreds of flights were affected due to pilots calling in sick, the Ministry of Civil Aviation has requested a detailed report from Air India Express and urged the airline to swiftly resolve the problems at hand.

Despite the challenges faced, the Air India Express cabin crew members have shown resilience and determination in returning to their duties. Their commitment to providing safe and efficient air travel is commendable and reassures passengers of the airline’s dedication to service.

FAQ:

1. Why were flights cancelled by Air India Express?
– Flights were cancelled due to a software glitch in the company’s scheduling system, which erroneously displayed some staff members as absent due to illness.

2. Has the issue of absent staff members been resolved?
– Yes, all Air India Express cabin crew members who were reported as sick have returned to their duties by Saturday.

3. What needs to be done to resume flight operations?
– To resume flight operations, all passengers who had made bookings will need to be reconfirmed.

4. What actions have been taken to address the situation?
– A conciliatory meeting was held between the Air India Express Employees Union and the Chief Labour Commissioner to address the ongoing situation. The management has agreed to reinstate all terminated employees and resolve any remaining issues promptly.

5. Are there any upcoming meetings to address the crew members’ demands?
– Yes, the next meeting is scheduled to take place on May 28, if the crew members’ demands are not met.

6. How many flights were affected by the shortage of cabin crew members?
– Approximately 85 flights were cancelled due to the sudden shortage of cabin crew members, impacting both domestic and international routes.

7. What was the reason given by some senior crew members for their absence?
– Some senior crew members reportedly switched off their mobile phones just before flight operations, citing health issues.

Definitions:
– Air India Express: An Indian low-cost airline and subsidiary of Air India.
– Cabin crew: Members of the airline staff who are responsible for the safety and comfort of passengers during a flight.
– Software glitch: A malfunction or error in computer software.

Suggested Related Links:
Air India Express Official Website
Ministry of Civil Aviation Official Website